Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or have taken possession of the last partial consignment or the last item.
In order to exercise your right of cancellation, you must inform us (Udo Masshoff, Rehberg 56, 39534 Kamern OT Rehberg, Germany, firstname.lastname@example.org, telephone: +49 (0) 172 2191222) of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post).
In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the Goods back or until you have proved that you have returned the Goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days of the day on which you notify us of the revocation of this contract at the latest. This period shall be deemed to have been observed if you dispatch the goods before expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if such loss in value is attributable to handling of the goods which is not necessary to inspect their condition, properties and functionality.
The right of revocation does not apply to the following contracts:
Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual choice or destination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
Contracts for the delivery of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery. The same applies to files made available for download and intended for download.
Sample withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)- To Udo Masshoff, Rehberg 56 , 39534 Kamern OT Rehberg, email@example.com, Germany
– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
– Ordered on (*)/received on (*)
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
(*) Delete as applicable.